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| Dear Motorist: The Freeway Service Patrol is a free service designed to relieve some of the transportation delays associated with your daily commute. In order to make this service as friendly and swift as possible, please take a minute to answer the following questions. Your complete responses will be utilized in improving this service. THANKS! |
| 1. How long did you wait for the Freeway Service Patrol? |
0 - 5 minutes
5 - 10 minutes
10 - 20 minutes
20 - 30 minutes
Longer: |
| 2. How did the Freeway Service Patrol know you needed help? |
Driver saw me
Used a call box
CHP requested assistance
Used cellular
Other: |
| 3. Overall, how would you rate the Freeway Service Patrol? |
Excellent
Good
Fair
Poor
Other: |
| 4. If your car was towed off the freeway by the Freeway Service |
| Patrol, how long before additional help arrived? |
0 - 5 minutes
5 - 10 minutes
10 - 20 minutes
20 - 30 minutes
Longer: |
| 5. How did you hear about the Freeway Service Patrol Program? |
Newspaper
Radio
Brochure
Friend/Relative
TV
Other:
Had not heard about it until today |
| 6. How would you improve the Freeway Service Patrol Progam? |
Good Service, no improvement neccessary
Quicker response time
Extend hours of operation
Extend freeway coverage
Improve driver courtesy
Provide additional safety drop locations
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| * No gratuities or payments will be accepted by the Freeway Service Patrol truck drivers. Freeway Service Patrol truck drivers cannot recommend secondary tow operators. |
| Freeway Service Patrol is a joint effort of the Transportation Agency for Monterey County (TAMC), the California Department of Transportation (Caltrans) and the California Highway Patrol (CHP). |
| For comments, questions and suggestions, please call (831) 755-0903. |
Thank you for your feedback on the Freeway Service Patrol Program.
Your input is highly valued. |
